Welcome to LensyApp, these terms and conditions apply to the application and all of its divisions, they apply when using or purchasing products & services through our application LensyApp and provide important information for you as a buyer. - By using the APp, you represent that you confirmed to comply with these terms and conditions with LensyApp in relation to your use of the Site; This User Agreement is effective upon acceptance.
Account and Registered User
If you use LensyApp, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. LensyApp does not sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use LensyApp only with involvement of a parent or guardian. You will maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, or incomplete, LensyApp has reasonable grounds to suspect that such information is untrue, inaccurate, or incomplete, or not in accordance with this User Agreement, without prejudice to any other rights and remedies of LensyApp under this User Agreement or at law, LensyApp has the right to indefinitely suspend, limit or withdraw your access to the App.
We accept payment such as credit or debit card at the time we receive your order for the relevant products, payment method (k-net – visa – Master card – Paypal – cash on delivery) collaborating with third party in the event that we are unable to supply the Products, we will inform you as soon as possible by email or call and a full refund will be given where you have already paid for the products.
We also offer our Registered Users the option to pay for the products ordered, either by cash or Card upon delivery at their address, should they opt for such service during the placement of order/checkout. Cash is to be presented to our driver for collection on the spot prior to receiving delivery of the products ordered. The driver will have the payment device if you wish to pay using the bank card (Knet / Visa / Mastercard) It may be noted that we do not accept payments by cheque or gift vouchers or discount coupons in place of cash or Card when using Payment on Delivery option (Discount Coupons if applicable, should be applied prior to checkout). To ensure prompt and timely delivery, the customer will be contacted at least 30 minutes prior to delivery. In the event where you are not at home or at the specified location for order delivery, the driver will wait at the address mentioned for 10 minutes with your ordered Products. Inability to establish contact during that time will prompt him to depart and you have to contact customer support team.
In case our distribution department are unable to reach the customer within 48 hours of placing the order; it will automatically be deemed as cancelled.
Please note that there may be certain orders that we are unable to accept and must cancel.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our fraud avoidance department, cases where we find that the customer is manipulating the account to place multiple orders. We may also require additional verifications or information before accepting any order.
We will contact you if all or any portion of your order is cancelled or if additional Information is required to accept your order
If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Account by providing us your bank details
No cash disbursement shall be made under any condition whatsoever.
Customer purchased an item and wants to return or exchange – he/she has only 14 days to return or exchange, make sure the items must be returned in a resale able condition. That means your item must be unused and in the same condition as you received it. The item must be in the original packaging and returned with.
In case, if any return request made by the customer then we will not refund the shipping charges as that has already been incurred by us. We will refund the product purchased amount only.
Customer purchased an item and that got defected within 24 hours LensyApp will collect and replace it. In the case of a product purchased with a gift coupon, bundle offer, special offer or purchased during the sales campaigns etc. then we have the rights not to accept the product return. Replacement is possible only if customer is proving (defect / missing part / etc ) only within 14 days after the delivery.